1. Introduction VMJ For Horses, registered under CNPJ 58.586.524/0001-96, is committed to customer satisfaction and offers a transparent and efficient exchange and return policy. Below, we outline the conditions and procedures for requesting an exchange or return of a product purchased from our online store.
2. General Conditions Exchange and return requests must be made within the established deadlines and meet the following criteria:
The product must be unused, undamaged, and in its original packaging with all tags attached.
Personalized or custom-made products cannot be returned unless they have a manufacturing defect.
For international purchases, exchanges and returns follow the same policy, but the timeframe may vary depending on the logistics of the destination country.
3. Deadlines for Exchange or Return
Withdrawal or Change of Mind: Customers may request a return within 7 calendar days of receiving the product, in accordance with the Consumer Protection Code.
Manufacturing Defect: If the product has a defect, the exchange request must be made within 30 calendar days of receipt.
Order Error: If you receive a different item than the one ordered, please contact us immediately so we can arrange an exchange at no additional cost.
4. Exchange and Return Procedure To initiate an exchange or return process, follow these steps:
Contact us via WhatsApp at (11) 93234-2572 or through our contact page (/contact), providing the order number and reason for the request.
Wait for our team to provide instructions for returning the product.
Once the item is received and analyzed, we will proceed with the exchange or refund according to the customer's preference.
5. Refund Methods Refunds will be processed according to the original payment method:
Credit Card: The refund request will be sent to the card issuer, and it may take up to two billing cycles to be processed.
Pix or Bank Transfer: The amount will be refunded to the account holder within 10 business days.
International Orders: Refunds will be issued in the same currency used for the purchase, with possible exchange rate variations according to the current market rate.
6. Shipping Costs
In cases of manufacturing defects or order errors, shipping costs will be covered by VMJ For Horses.
For exchanges due to customer preference (size, color, model), shipping costs will be the responsibility of the buyer.
7. Contact If you need more information about our exchange and return policy, please contact us via WhatsApp at (11) 93234-2572 or through our contact page (/contact).
