1. How do I place an order with VMJ For Horses? You can place an order directly on our website by browsing the products, adding them to your cart, and completing your purchase using the available payment methods.
2. What payment methods do you accept? We accept payments via credit card, Pix, bank transfer, and international purchases in US dollars (USD) and euros (EUR).
3. Can I pay in installments? Yes, we offer installment payments for purchases made with a credit card. The number of installments available may vary depending on the purchase amount and the card issuer.
4. How can I track my order? After confirming your purchase, you will receive a tracking code via email to monitor the delivery directly on the shipping company's website.
5. Does VMJ For Horses offer international shipping? Yes, we ship to various countries. Delivery time and shipping costs vary depending on the destination.
6. What is the estimated delivery time? The delivery time depends on your location and the chosen shipping method. At the time of purchase, we will provide an estimated delivery timeframe.
7. How can I request an exchange or return? You can request an exchange or return by contacting us via WhatsApp at (11) 93234-2572 or through our contact page (/contact). For more details, please refer to our exchange and return policy.
8. What should I do if my order arrives defective or incorrect? If there is any issue with your order, please contact us immediately via WhatsApp or through our contact page so we can resolve it as soon as possible.
9. Do the products have a warranty? Yes, all our products come with a warranty against manufacturing defects. The warranty period varies depending on the item purchased.
10. How can I contact customer support? Our customer service team is available via WhatsApp at +55 (11) 93234-2572 and through our contact page (/contact). We are ready to assist you with any questions or requests.
